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Privacy Policy

Effective Date: 2025-04-06

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At Apex Property Care ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with Alberta’s Personal Information Protection Act (PIPA).

This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website and during our business interactions with you.

1. Information We Collect

We collect only the personal information necessary to provide our services and communicate with individuals who have requested contact. This includes:

  • Full name

  • Email address

  • Phone number

  • Address (if voluntarily provided for service purposes)

  • Any other information submitted through our online contact forms or direct communications

We do not use tracking cookies for marketing or behavioral advertising, and we do not collect information beyond what is voluntarily provided.

2. Purpose of Collection

We collect personal information strictly for the following purposes:

  • To respond to service inquiries or contact requests

  • To provide landscaping estimates, services, or follow-ups

  • To maintain communication with you throughout the customer relationship

  • To comply with legal obligations, if applicable

We do not collect personal information for advertising, resale, or distribution to third parties for marketing purposes.

3. Consent

By submitting your personal information through our website or contacting us directly, you are providing implied consent to the collection, use, and disclosure of your information for the stated purposes. You may withdraw your consent at any time, subject to legal or contractual restrictions.

To withdraw consent, please contact us at admin@apexpropertycare.com.

4. Sharing of Information

We do not sell, rent, or trade your personal information to any third parties.

We may share information with third-party service providers only when necessary to fulfill your request (e.g., subcontractors or delivery services), and only if they also comply with Alberta’s privacy legislation.

We may also disclose information if required by law, regulation, or court order.

5. Your Rights Under Alberta's PIPA

Under Alberta’s Personal Information Protection Act, you have the right to:

  • Access your personal information held by us

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for further use of your information (subject to certain limitations)

  • Inquire about our policies and practices relating to the management of your personal information

To exercise these rights, please contact our Privacy Officer at admin@apexpropertycare.com.

6. Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

We implement reasonable physical, organizational, and technological safeguards to protect your information from unauthorized access, loss, or misuse.

7. Children’s Privacy

Our services are intended for use by adults. We do not knowingly collect personal information from minors (under 18 years of age). If we learn that we have collected personal information from a child without proper consent, we will delete that information promptly.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal obligations. The updated version will be posted on our website with a new “Effective Date.” Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our designated Privacy Officer:

Apex Property Care

Randolph Roblin
admin@apexpropertycare.com
[Phone Number]
PO Box 69130

Edmonton RPO Skyview, Alberta

T6V1G7

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